Transformational Government - Foreword
The world is changing around us at an incredible pace due to remarkable technological
change.
This process can either overwhelm us, or make our lives better and our country stronger.
What we can’t do is pretend it is not happening.
Government has to respond to keep up with the hopes and aspirations of citizens and
business, to remain efficient and trustworthy. That is why I asked for a strategy on how we can use technology to transform government
services.
I am delighted that the Chief Information Officers’ Council and the Service Transformation
Board have produced such a bold strategy.
The future of public services has to use technology to give citizens choice, with
personalised services designed around their needs not the needs of the provider. Within the public services we have to use technology to join up and share services rather
than duplicate them. It is a simple fact that we are stronger and more effective when we
work together than apart. It is also self evident that we will only be able to deliver the full
benefits to customers that these new systems offer through using technology to integrate
the process of government at the centre.
But most of all we have to have the right people with the right professional skills to plan,
deliver and manage technology based change.
This strategy has the potential for real transformation of public services.
What delights me most though is that this strategy has come from the ground up. It shows
that there is a real appetite for change and modernisation within the public services
themselves.
This strategy has my full support and I am going to do all I can to help make it happen.
Rt Hon Tony Blair MP
The Government published Transformational Government, Enabled by Technology in
November 20051. This strategy set out a vision for 21st century government, requiring
three key transformations:
(1) “Services enabled by IT must be designed around the citizen or business, not the
provider, and provided through modern, co-ordinated delivery channels.”
(2) “Government must move to a shared services culture – in the front-office, in the backoffice,
in information and in infrastructure – and release efficiencies by standardisation,
simplification and sharing.”
(3) “There must be broadening and deepening of government’s professionalism in terms of
the planning, delivery, management, skills and governance of IT enabled change.”
Transformational Government - Enabled by Technology
Transformational Governement Implementation Plan
Transformational Government - Timetable for Change
A Blueprint for Transformation
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